Privacy Policy

Overview

Liberty Mattress ("we", "us", "our") operates the website at www.libertymattresses.com and our showroom at 3065 Bailey Avenue, Buffalo, NY 14215. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.

By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information you provide directly to us:

• Contact forms — name, email address, phone number, and message content
• Return requests — name, email, phone, order number, purchase date, and reason for return
• Job applications — name, email, phone, LinkedIn/portfolio URL, and cover letter
• Purchases — billing and shipping address, payment information (processed securely by Shopify — we never store card details)

We also collect limited information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages (via standard server logs).

How We Use Your Information

• To process and fulfill your mattress orders
• To respond to your contact form messages and support requests
• To process and coordinate return requests
• To review job applications
• To send order confirmations and shipping updates
• To improve our website and customer experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following trusted third-party services that may process your data:

• Shopify — payment processing and order management. Shopify's privacy policy applies to checkout data: shopify.com/legal/privacy
• Google reCAPTCHA v3 — bot protection on our contact and return forms. Google's privacy policy applies.
• AWS (Amazon Web Services) — our website, forms, and data are hosted on AWS infrastructure in the United States.
• Google Analytics — we may use analytics to understand website traffic. This data is anonymized and aggregated.

Data Storage & Security

Contact form submissions, return requests, and job applications are stored in secure AWS databases in the United States. We implement industry-standard security measures including HTTPS encryption, secure access controls, and regular security reviews.

Payment data is never stored on our servers — all payment processing is handled by Shopify's PCI-DSS compliant infrastructure.

Data Retention

We retain contact form and return request data for up to 2 years for customer service purposes. Job application data is retained for up to 1 year. Order data is retained as required by applicable tax and business laws.

You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of any marketing communications

To exercise any of these rights, contact us at libertymattresses@gmail.com or call 716-322-7100.

Cookies

Our website uses minimal cookies necessary for basic functionality (such as your shopping cart). We do not use advertising or tracking cookies. Third-party services like Google reCAPTCHA may set their own cookies — these are governed by their respective privacy policies.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy or your personal data:

Liberty Mattress
3065 Bailey Ave, Buffalo, NY 14215
libertymattresses@gmail.com
716-322-7100

Last updated: June 2026