120-Night Sleep Trial & Return Policy

🌙 The 120-Night Sleep Trial

Every Liberty Mattress purchased online comes with a full 120-night sleep trial starting from the date of delivery. We believe a mattress needs to be slept on — not just touched in a showroom — before you can truly know if it's right for you.

That's why we give you 4 full months to decide. Sleep on it, live with it, take your time. If your mattress isn't the right fit, our team will coordinate a convenient return at no hassle to you.

In-store purchases: Mattresses purchased at our Bailey Ave showroom can be exchanged or returned within 30 days of purchase by bringing the mattress back to the store. The mattress must be clean and in original condition. Please call us at 716-322-7100 before returning.

📦 How to Initiate a Return (Online Orders)

Returning your mattress is simple — we handle all the logistics. You don't need to box it up or drop it off anywhere. Please note that a $149 return processing fee applies to cover transportation, handling, and responsible mattress disposal or donation. Only the original purchaser may initiate a return.

1. 1
   Contact Our Team Reach out via our contact page or call 716-322-7100 with your order number and reason for return.
2. 2
   Schedule Free Pickup Our team will arrange a free pickup at a time that works for you. No need to repackage the mattress — we handle that.
3. 3
   Mattress is Collected Our pickup partner will collect the mattress from your home. Whenever possible, returned mattresses are donated to local Buffalo charities.
4. 4
   Refund Processed Once pickup is confirmed, your refund (purchase price less the $149 return processing fee) is processed to your original payment method within 5–10 business days.

✅ Return Conditions

We want returns to be hassle-free. However, to keep our program fair and sustainable, please review what qualifies for a return.

💰 Refund Details

Your refund will be issued to the original payment method used at checkout — credit card, debit card, or any other payment method accepted at the time of purchase.

Refunds are processed within 5–10 business days after pickup is confirmed. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

The full purchase price of the mattress is refunded less the $149 return processing fee. If any promotional discount was applied, the refunded amount reflects the actual amount paid.

📋 Policy Limits & Exceptions

To keep our return program fair for all customers, the following limits apply:

• One return per household. The 120-night trial applies to your first online order per delivery address.
• In-store purchases. Subject to the 30-day in-store return policy, not the 120-night online trial.
• Clearance & final-sale items. Items marked as clearance or final sale at the time of purchase are not eligible for return.
• Commercial use. Products used for commercial purposes — including hotels, rental properties, Airbnb, or any non-residential use — are not eligible for the return program.

💬 Questions? We're Here.

Our team is available 7 days a week, 11 AM – 7 PM, to help with returns or any questions about your mattress.

Phone: 716-322-7100  |  716-817-3590
Email: libertymattresses@gmail.com
Showroom: 3065 Bailey Ave, Buffalo, NY 14215

Last updated: June 2026